Help
Short, honest answers about how ezerve works.
Getting started
- Do I need an account to book with a business on ezerve?
No — an email address is enough. What guest checkout does, what an ezerve account adds, and how to claim past guest bookings.
- How do I set up my business on ezerve?
From naming your business to a published booking site — the web address rules, what templates seed, and what you can change later.
- What is ezerve and how does it work?
The three ideas under every ezerve business — assets, offerings, and reservations — and how they fit together.
Assets & availability
- How do availability rules work?
Weekly hours, seasons, blackout dates, buffers, lead times, and slot granularity — everything that decides which times customers see.
- What counts as an asset in ezerve?
People, places, and things — exclusive or with capacity — and how to decide which shape fits what you rent, staff, or schedule.
Offerings
- What's the difference between an asset and an offering?
Assets are what you have; offerings are what customers book. How requirements and pools turn one into the other.
Reservations
- How do I cancel or change a reservation?
Where to cancel, what happens to the time slot, and how each business's cancellation deadline works.
- How does ezerve prevent double-booking?
The conflict rule lives in the database itself, not in app code — what that means when two customers race for the same slot.
Payments & billing
- How do payments work on ezerve?
Your own Stripe account, direct charges, and why ezerve never holds or takes a cut of your customers' money.
- What is the per-booking meter and how is it billed?
A flat fee per completed booking on your ezerve invoice — never a cut of a customer payment — with a published definition you can audit to the row.
API & MCP
- How do I use the ezerve API and MCP server?
Read-only REST v1, ezk_ tokens, rate limits, and the MCP server that makes your availability searchable by AI agents.
This help corpus is also machine-readable at /llms.txt.