Privacy policy

ezerve is operated by Pixlburst, LLC ("ezerve", "we"). This policy covers ezerve.com, business booking sites hosted on ezerve, and the ezerve admin — in plain language, because a privacy policy you can't read isn't much of a policy.

The short version

• We collect what's needed to run reservations, and not much else.
• Businesses own their customer relationships; we process booking data on their behalf.
• We never sell personal data, never run third-party ads, and never build cross-business profiles of customers.
• Payment card details never touch our servers — payments are processed by Stripe.

What we collect

Account data. When you create an account, our sign-in provider Clerk handles authentication and stores your name, email address, and sign-in credentials. We store an identifier linking your account to your reservations and, for business staff, to your role.

Business data. Businesses on ezerve create assets, offerings, schedules, and staff records. That data belongs to the business.

Reservation data. Who booked what, when — the product's working substance. For a guest booking this is as little as an email address and a name.

Payment data. Two separate lanes, deliberately:

• Customer payments to a business are processed on that business's own Stripe account. The business is the merchant of record; ezerve never holds the funds and never sees card numbers.
• Subscription payments from businesses to ezerve are processed by Stripe on our account. We see invoice and subscription status, not card numbers.

Email. Transactional email (confirmations, reminders, cancellations) is delivered by Resend. We keep a record of what was sent to whom, because businesses need an audit trail of customer notices.

Usage data. We measure product usage to fix and improve ezerve. Business owners and staff are identified in analytics (they're our customer); booking customers are not behaviorally profiled — our analytics discipline is IDs and aggregates, not dossiers.

Where your data lives

Our infrastructure runs on Vercel (hosting) and Neon (database), with error monitoring and analytics tooling engaged as the product matures. Each vendor processes data under its own data-processing agreement with us. The vendor set is deliberately small and named here; if it changes materially, this policy changes with it.

Two relationships, honestly drawn

When you book with a business on ezerve, that business is the controller of your booking relationship — they see your name, contact details, and reservation history with them, and their own policies apply alongside ours. ezerve processes that data on the business's behalf to run the reservation.

Your ezerve account is the platform-level relationship: one account works across every business you book with, and your reservations are visible to you in one place. Businesses see only their own customers — we do not broker audiences or share your history across businesses.

What we never do

• Sell or rent personal data. To anyone. This is on our published never-list.
• Run third-party advertising or tracking for advertising.
• Build cross-business behavioral profiles of booking customers.
• Email marketing to booking customers without their explicit opt-in.

Guest bookings and claiming

You can book without an account using just an email address. If you later create an account with that same email, you can claim your guest bookings after verifying the address. Until claimed, guest bookings are simply reservation records held for the business you booked with.

Retention and deletion

Reservation records are kept while they're operationally and legally needed — businesses need booking history, and financial records carry statutory retention periods. Audit logs are retained in identifier form (IDs, not personal details, wherever feasible). To delete your account or exercise data rights, email privacy@ezerve.com; where a business controls the data, we'll route the request to them and help them honor it.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete personal data, and to object to certain processing. Write to privacy@ezerve.com and we'll respond — we don't make you find a form buried three pages deep.

Changes

We'll post changes here with a new "updated" date, and material changes get called out to account holders by email. Continued use after a change means acceptance.

Contact

Pixlburst, LLC · privacy@ezerve.com